Returns & Refunds Policy

At Motion, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, we are here to help make the return process as simple and straightforward as possible.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

• Unworn, unused, and in their original condition

• Free from stains, odors, damage, or signs of wear

• Returned with original tags and packaging, where applicable

• Accompanied by proof of purchase or order confirmation

Items returned that do not meet these requirements may not qualify for a refund.

Non Returnable Items

The following items are not eligible for return:

• Gift cards

• Final sale items

• Clearance products

• Personalized or custom made products

• Items marked as non returnable at the time of purchase

How To Start A Return

To initiate a return, please contact our customer support team with your order number and reason for the return.

Once your request has been reviewed and approved, you will receive instructions on how to return your item.

Please do not send items back without prior authorization, as this may delay processing.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Please allow 5 to 10 business days for the refund to appear on your account, depending on your financial institution and payment provider.

Original shipping charges are non refundable unless the return is the result of an error on our part.

Exchanges

We understand that finding the perfect fit is important.

If you would like to exchange an item for a different size, color, or eligible product, please contact our support team within the return period.

Exchanges are subject to product availability at the time the request is processed.

Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Our team will review the situation and work toward an appropriate resolution as quickly as possible.

Late Or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account again

• Contact your credit card provider, as processing times may vary

• Contact your financial institution for additional information

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning products, as Motion cannot guarantee receipt of returned packages without tracking information.

Our Commitment

At Motion, our goal is to provide premium apparel and an exceptional customer experience. We value every customer and are committed to handling returns and refunds fairly, professionally, and efficiently.

If you have any questions regarding this policy, our support team is always available to assist.

Thank you for choosing Motion.

All We Need Is Motion™