Shipping Policy

At Motion, we are committed to delivering your order as quickly and efficiently as possible. Every order is handled with care to ensure your products arrive in excellent condition and ready to become part of your journey.

Order Processing

All orders are processed within 1 to 3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high demand, product launches, promotional events, or holidays, processing times may be slightly extended. If this occurs, we will do our best to keep you informed.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier availability.

Typical delivery estimates are as follows:

United States
5 to 10 business days

Canada
7 to 15 business days

United Kingdom
7 to 15 business days

Australia
7 to 15 business days

International Orders
10 to 20 business days

Please note that these delivery estimates are not guaranteed and may be affected by factors outside our control, including weather conditions, customs processing, carrier delays, and peak shipping seasons.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 48 hours to update after shipment confirmation. Customers can use the provided tracking information to monitor the progress of their delivery.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, order size, and selected shipping method.

Any available free shipping promotions will be clearly communicated on our website and applied automatically when eligible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Motion is not responsible for delays, lost packages, or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost Or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur.

If your package appears delayed beyond the estimated delivery window, please contact our support team and we will gladly assist in investigating the issue.

Motion is not responsible for delays caused by shipping carriers, customs inspections, severe weather conditions, or other circumstances beyond our control.

International Orders

International customers may be subject to customs duties, taxes, import fees, or other charges imposed by their local government.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

We recommend checking with your local customs office for additional information regarding potential fees before placing an order.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the product and packaging.

Our team will review the issue and work with you to find an appropriate solution.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

We are always happy to assist and ensure your experience with Motion is as smooth as possible.

Thank you for choosing Motion.

All We Need Is Motion™